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actiCare - Services for actidata Products

Based on actidata's professional services your investments are secured over the whole uptime period. actiCare services optimized the productivity of your IT system and minimize any possible downtime. Refer also to the service extensions which are optional offered furthermore the standard limited warranty.

actidata - we care about your data.

Below's table shows the actual services available for actidata products, systems and solutions.
Note: Not all services may available in all countries.

 
Service & Support
Inculded

 
Optional Service
Extensions

Standard
limited Warranty


FES
Fast Exchange
Service

Telephone-Support
E-Mail-Support
(5x9)

FES
Fast Exchange
Service
Extensions

Onsite-Service
Extensions

 
 actiNAS Cube

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 no

 
 actiNAS SL 1U-4

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 no

 
 actiNAS SL/XL 2U-8

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 no
           

 
 actiNAS WIN / SV

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 yes,
 on request

 
 actiNAS LX

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 yes,
 on request

 
 actiNAS LX HA

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 yes,
 on request
           

 actiLib 1U LTO
 Tape-Autoloader

 3 Years

 3 Years

 inculded

 yes,
 4. & 5. Year

 yes,
 5x9xNBD
 5x9x4
 7x24x4

 actiLib 2U LTO
 Tape-Library

 3 Years

 3 Years

 inculded

 yes,
 4. & 5. Year

 yes,
 5x9xNBD
 5x9x4
 7x24x4

 actiLib 4U LTO
 Tape-Library

 3 Years

 3 Years

 inculded

 yes,
 4. & 5. Year

 yes,
 5x9xNBD
 5x9x4
 7x24x4

 actiLib Kodiak
 Tape-Library

 3 Years  3 Years  inculded  yes,
 4. & 5. Year
 yes,
 5x9xNBD
 5x9x4
 7x24x4
           

 actiDisk
 Professional Line

 3 Years

 3 Years

 inculded

 yes,
 4. & 5. Year

 no

 actiTape
 Professional Line

 3 Years 3 Years  inculded  yes,
 4. & 5. Year
 no
      Warranty is limited - © actidata Storage Systems GmbH - Changes w/o any notice!

                                      

                                  

                              

                                

                
                                                                       
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